You can connect your own domain by creating a CNAME record in your DNS provider’s control panel (e.g., One.com, Bluehost, HostGator, GoDaddy, Namecheap).
Below is a step-by-step guide on how to create a CNAME record in DNS.
NOTE: We only support domain verification via a CNAME record. DNS Proxy isn't supported.
Login to the DNS provider’s control panel.
Go to the DNS settings and locate the DNS records.
Then click “create” or “add” a new record, and select CNAME.
Input the below details:
- The subdomain representing the alias for your primary domain.
- The domain name you create the alias must not be an IP address.
Enter a “time to live” or TTL (optional), or leave it blank.
Hit the “Create Record” button to save your information.
Name | DNS Record Type | Value |
onboarding.myserver.com | CNAME | custom-domain-resolver1.onboarding.online |
Namecheap:
Name | DNS Record Type | Value |
onboarding | CNAME | custom-domain- |
Note: Please pay attention that "name" can be anything, however they should be the same both here:
And here:
💡 If, after completing all the steps, the domain doesn't connect within an hour, please contact our team: [email protected]